At Unity Exterior Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or communicate with us.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Service address, property details, access instructions
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Records of your communications with us via phone, email, text message, or in-person
- Service Preferences: Your service requests, preferences, and feedback
1.2 Automatically Collected Information
When you visit our website or interact with our digital services, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, links clicked)
- Location data (if you grant permission)
- Cookies and similar tracking technologies
A2P SMS/Text Messaging Data Collection
When you opt-in to receive text messages from Unity Exterior Cleaning, we collect and process:
- Mobile Phone Number: The number you provide for SMS communications
- Message Content: The content of messages you send and receive
- Opt-in/Opt-out Records: Records of your consent and preferences
- Carrier Information: Your mobile carrier information
- Message Delivery Data: Delivery status, timestamps, and engagement metrics
SMS Consent: By providing your phone number and opting in to receive text messages, you expressly consent to receive automated text messages from Unity Exterior Cleaning at the number provided. Consent is not a condition of purchase.
Message Frequency: Message frequency varies. We may send appointment reminders, service updates, and promotional messages (if you opt-in).
Opt-Out: Text STOP to (832) 990-1770 to opt-out at any time. Text HELP for assistance.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- Schedule and perform exterior cleaning services
- Communicate about appointments and service details
- Process payments and send invoices
- Provide customer support
2.2 Communications
- Send service confirmations and reminders via email and SMS
- Provide updates about your service appointments
- Send promotional offers and marketing communications (with your consent)
- Respond to inquiries and requests
- Send transactional emails from [email protected]
- Send text messages from (832) 990-1770
2.3 Business Operations
- Improve our services and customer experience
- Analyze service usage and trends
- Maintain records and financial reporting
- Comply with legal obligations
- Prevent fraud and protect our business
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We may share information with third-party service providers who assist us with:
- Payment processing
- SMS/text messaging services (A2P messaging providers)
- Email delivery services
- Scheduling and booking systems
- Customer relationship management (CRM)
- Website hosting and analytics
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
3.3 Business Transfers
If Unity Exterior Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We Do Not Sell or Share Your Phone Number
Important Notice: Unity Exterior Cleaning does NOT sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used exclusively for:
- Service-related communications (appointment confirmations, reminders, updates)
- Customer support and service inquiries
- Transactional messages related to your bookings
- Our own promotional communications (only if you opt-in)
We value your privacy and will never sell your contact information to marketers, data brokers, or any other third parties.
4. A2P Messaging Compliance and Rights
Your SMS/Text Messaging Rights
Opt-In: You have explicitly consented to receive text messages by providing your phone number and agreeing to receive SMS communications.
Opt-Out: You can opt-out at any time by:
- Texting STOP to (832) 990-1770
- Contacting us at [email protected]
- Calling us at (832) 990-1770
Message Types:
- Transactional messages (appointment confirmations, service updates)
- Promotional messages (special offers, marketing - requires explicit opt-in)
Carrier Information: Messages are supported by major US carriers. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
TCPA Compliance: We comply with the Telephone Consumer Protection Act (TCPA) and maintain records of your consent.
5. Email Communications
When you provide your email address, you may receive:
- Service-related emails (quotes, confirmations, invoices)
- Account notifications
- Marketing emails (if you opt-in)
Unsubscribe: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly. You will continue to receive transactional emails related to your services.
6. Data Security
We implement reasonable security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through PCI-compliant providers
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes
- Enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal retention requirements)
Opt-Out
Opt-out of marketing communications, including SMS and email
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
- Deliver targeted advertising
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination for exercising your rights
Note: Unity Exterior Cleaning does not sell personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
14. International Users
If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.
15. Contact Information for Privacy Concerns
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Phone: (832) 990-1770
SMS Opt-Out: Text STOP to (832) 990-1770
SMS Help: Text HELP to (832) 990-1770
16. Data Protection Officer
For privacy-related inquiries, you may contact our designated privacy contact at the email address above.
Quick Reference: A2P Messaging
| Action | How To |
|---|---|
| Opt-Out of Text Messages | Text STOP to (832) 990-1770 |
| Get Help with Text Messages | Text HELP to (832) 990-1770 |
| Unsubscribe from Emails | Click unsubscribe link in any email or email [email protected] |
| Request Data Deletion | Email |